Online Transaction Processing Systems

The BPO or Business Process Outsourcing phenomenon has reached the Philippines.

This is one of the more successful business strategies seen in the country. The BPO companies are here are providing outsourcing services like: customer care and contact; and finance and accounting.

The increase of outsourcing demand in the Philippines

Market analysts claim that the increase of outsourcing demand is due to the increasing need for more high-end outsourcing work like legal services, medical transcription, animation, web development and shared services. This is now labeled as KPO or Knowledge Process Outsourcing.

With western-based companies outsourcing software development, our company Kanati Inc. establishes itself as such a service provider. We also provide outsourcing back office work, develop online transaction processing systems for pari-mutuel platforms, and offer valuable IT related advice.

Filipino professionals have leverage

Among BPO service providers in Asia, the Philippines definitely has certain advantages over the others. This country not only has a large percentage of its population well-educated and fluent in understanding, reading and writing English. It also has the largest pool of annual graduates in the fields of creative design, law, accounting, medicine, nursing and IT.

Because of this readily available yet low-cost human expertise, the Philippines is fast becoming the country to outsource back officer support. In the 2001 World Competitiveness Report, the Philippines ranked 16th among 49 other countries for International Business Experience.

Market analysts cited Filipino professionals have high degree of flexibility, loyalty, multicultural adaptability and trainability. They are easily trained with customer service orientation.

In the Philippines

The Philippines has long economic, historical and political ties with the USA. For almost 50 years (from 1898 to 1946,) the country has been an American protectorate territory. This makes it relatively easier for Filipino professionals to adapt to the business demands and requirements of most of its US-based clients.

Also since most of the schools and universities in the Philippines follow US-based protocol, learning the language and cultural sensibilities of its American clients is hardship at all.

Other major advantages of the Philippines as BPO destination include: availability of prime yet low-cost real estate in the country; its expatriate-friendly environment; its good and increasingly cost-competitive telecommunications and transportation infrastructure; placement of service providers in strategic locations; and its progressively IT-supportive policies and incentives.